Privacy Policy

1. Introduction and Scope

mino77 operates as an online gaming platform offering casino games, live dealer experiences, and sports betting services to users primarily located in Indonesia and other permitted jurisdictions. As part of our operations, we collect and process personal information from our users to provide these services, ensure platform security, comply with legal obligations, and improve user experience.

This Privacy Policy applies to all personal data collected through the mino77 website (https://mino77.cam), mobile applications, customer support channels, and any other platforms where mino77 services are accessed. This policy should be read in conjunction with our Terms & Conditions and any other policies referenced on our website.

mino77 operates under international gaming licenses and complies with applicable data protection laws and regulations, including best practices for data security, retention, and user rights. We are committed to transparency in our data handling practices and empowering users to control their personal information.

2. Data Controller

For the purposes of this Privacy Policy, mino77 acts as the data controller responsible for determining how and why your personal data is processed. All inquiries, requests, or complaints regarding your personal data should be directed to our Data Protection Officer at [email protected] or through our customer support channels.

3. Information We Collect

3.1 Information You Provide to Us

When you register an account with mino77, we collect personal information that you voluntarily provide, including but not limited to:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, telephone number, and username/password.
• Identity Verification Documents: Copies of government-issued identification (Indonesian KTP, SIM, passport), proof of address (utility bills, bank statements), and payment method verification documents as required by our Know Your Customer (KYC) procedures and anti-money laundering compliance obligations.
• Payment Information: Bank account details, e-wallet account information (OVO, DANA, GoPay), transaction history, deposit and withdrawal records, and payment method ownership verification.
• Communications: Content of messages, emails, live chat conversations, and customer support tickets you submit to mino77, including any attachments or screenshots you provide.
• Marketing Preferences: Your consent status for receiving promotional communications, newsletters, and bonus offers via email, SMS, or push notifications.

3.2 Information We Collect Automatically

When you access and use mino77 services, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, games played, bets placed, bet amounts, win/loss records, session duration, click-through rates, feature usage patterns, and navigation paths through our platform.
• Location Data: Approximate geographic location derived from IP address to verify jurisdiction eligibility and comply with licensing requirements.
• Cookies and Tracking Technologies: Information stored in cookies, web beacons, pixel tags, and similar technologies used for authentication, preference storage, analytics, and fraud prevention. For detailed information about our cookie usage, please see Section 11 below.

3.3 Information from Third-Party Sources

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with regulatory requirements:

• Payment Processors: Transaction confirmation data from banks, e-wallet providers, and payment gateways to verify deposits and process withdrawals.
• Identity Verification Services: Data from third-party identity verification and document authentication services used to verify the authenticity of submitted KYC documents.
• Fraud Prevention Services: Information from fraud detection databases and watchlists used to identify and prevent fraudulent account creation, bonus abuse, and money laundering activities.
• Marketing Partners: Referral source information, campaign tracking data, and attribution metrics from advertising and affiliate partners (subject to your consent where required by law).

4. How We Use Your Information

mino77 processes your personal data for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating and maintaining your user account
• Processing deposits and withdrawals
• Enabling you to place bets and participate in games
• Providing customer support and responding to inquiries
• Managing VIP tier status and loyalty rewards
• Administering bonuses, promotions, and tournaments

4.2 Security and Fraud Prevention

• Verifying your identity through KYC procedures
• Detecting and preventing fraudulent account creation, bonus abuse, collusion, and money laundering
• Monitoring betting patterns for irregular activity or terms violations
• Protecting against unauthorized account access and cyber attacks
• Investigating disputes, complaints, and potential terms violations

4.3 Legal and Regulatory Compliance

• Complying with gaming license requirements and regulatory audits
• Meeting anti-money laundering (AML) and counter-terrorism financing obligations
• Maintaining records for tax reporting and financial audits
• Responding to lawful requests from government authorities, courts, or law enforcement
• Enforcing our Terms & Conditions and protecting our legal rights

4.4 Communications and Marketing

• Sending transactional notifications (account confirmations, deposit receipts, withdrawal confirmations, password resets)
• Providing customer support updates and responding to your inquiries
• Sending promotional offers, bonuses, and newsletters (only with your consent)
• Conducting customer satisfaction surveys and requesting feedback
• Informing you of important platform updates, policy changes, or security alerts

4.5 Analytics and Platform Improvement

• Analyzing usage patterns to improve platform functionality and user experience
• Conducting A/B testing for new features and interface designs
• Optimizing game selection based on player preferences and engagement metrics
• Measuring the effectiveness of marketing campaigns and promotional offers
• Developing new features and services tailored to user needs

4.6 Responsible Gaming Support

• Monitoring gambling behavior for signs of problem gambling
• Implementing deposit limits, loss limits, and self-exclusion requests
• Providing access to responsible gaming tools and resources
• Enforcing age verification to prevent underage gambling

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing gaming services as outlined in our Terms & Conditions).
• Legal Obligation: Processing is required to comply with applicable laws, regulations, court orders, or regulatory requirements (e.g., KYC verification, AML compliance, tax reporting).
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, service improvement, and direct marketing (where not overridden by your data protection rights).
• Consent: You have provided explicit consent for specific processing activities, such as receiving marketing communications or using optional tracking technologies (you may withdraw consent at any time).

6. Data Sharing and Disclosure

mino77 does not sell your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients as necessary for our business operations:

6.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and payment gateway operators to facilitate deposits and withdrawals.
• Game Providers: Third-party gaming studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) to enable game functionality and track RTP statistics.
• Identity Verification Services: KYC and document authentication providers to verify your identity and prevent fraud.
• Cloud Hosting Providers: Infrastructure and data storage services that host our platform and databases.
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software used to manage customer inquiries.
• Marketing and Analytics Platforms: Email service providers, SMS gateways, and analytics tools used to deliver communications and measure campaign performance.

All service providers are contractually bound to process your data only on our instructions and to implement appropriate security measures. We conduct due diligence to ensure third parties meet our data protection standards.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, regulatory bodies, or courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Investigate or prevent suspected illegal activities, fraud, or security threats
• Enforce our Terms & Conditions or protect our legal rights and property
• Protect the safety and security of our users or the public

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or substantially all of mino77's assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified via email and/or prominent notice on our website of any such change in ownership or control of your personal information.

7. International Data Transfers

mino77 operates internationally, and your personal data may be transferred to, stored, and processed in countries outside of Indonesia, including jurisdictions where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Indonesian regulations.

When we transfer your data internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including:

• Using standard contractual clauses approved by data protection authorities
• Ensuring recipients are located in jurisdictions recognized as providing adequate data protection
• Implementing technical and organizational security measures consistent with international best practices

8. Data Security

mino77 takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal data is accessible only to authorized personnel who require access for legitimate business purposes. Access is granted on a need-to-know basis and protected by strong authentication mechanisms.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and regular security monitoring.
• Secure Payment Processing: Payment card information is never stored on our servers; all transactions are processed through PCI-DSS compliant payment gateways.
• Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and compliance audits to identify and remediate potential weaknesses.
• Employee Training: All mino77 personnel receive regular training on data protection, security best practices, and confidentiality obligations.

Despite our best efforts, no system is completely secure. If you become aware of any security breach or unauthorized access to your account, please contact us immediately at [email protected].

9. Data Retention

mino77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data and applicable legal requirements:

• Account Data: Retained for the duration of your account's active status and for 7 years after account closure to comply with gaming license requirements, tax regulations, and anti-money laundering obligations.
• Transaction Records: Deposit, withdrawal, and betting records are retained for 7 years for financial auditing and regulatory compliance purposes.
• KYC Documents: Identity verification documents are retained for 7 years after the last transaction or account closure to meet AML/CFT obligations.
• Marketing Communications: Stored until you unsubscribe from promotional communications or request deletion, after which data is retained only in suppression lists to honor your opt-out preferences.
• Customer Support Records: Retained for 3 years to maintain service quality, resolve disputes, and improve support processes.
• Technical Logs: Server logs and usage data are typically retained for 12 months for security monitoring, troubleshooting, and platform optimization.

After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you personally.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. To exercise any of these rights, please contact our Data Protection Officer at [email protected]:

10.1 Right of Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.

10.2 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update most account information directly through your account settings.

10.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent (where consent was the legal basis for processing). However, we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

10.4 Right to Restriction of Processing

You may request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data, when processing is unlawful but you prefer restriction over deletion, or when you need the data for legal claims but we no longer need it for our purposes.

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider, where technically feasible.

10.6 Right to Object

You may object to processing of your personal data when we rely on legitimate interests as the legal basis, including for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

10.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

11. Cookies and Tracking Technologies

mino77 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content and advertising. Cookies are small text files stored on your device that enable us to recognize you and remember your preferences.

11.1 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, including user authentication, session management, and security features. These cookies cannot be disabled without impacting platform usability.
• Performance Cookies: Collect anonymous data about how users interact with our platform, including page views, bounce rates, and navigation patterns. This information helps us optimize performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience on return visits.
• Targeting/Advertising Cookies: Track your browsing activity to deliver personalized promotional offers and measure advertising effectiveness. These cookies may be placed by third-party advertising partners (subject to your consent where required by law).

11.2 Managing Cookie Preferences

Most web browsers allow you to control cookies through browser settings. You can typically configure your browser to reject all cookies, accept only certain cookies, or notify you when a cookie is being placed. However, disabling essential cookies may prevent you from accessing certain platform features. For more information on managing cookies, consult your browser's help documentation.

12. Third-Party Links and Services

The mino77 platform may contain links to third-party websites, social media platforms, or services that are not operated or controlled by mino77. This Privacy Policy does not apply to such third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit. Similarly, game content provided by third-party studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe) may be subject to the respective provider's privacy policies and data practices.

13. Children's Privacy

mino77 services are intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect personal information from minors under the age of 21. If you believe a minor has provided us with personal data, please contact us immediately at [email protected], and we will take prompt action to delete such information and close any associated accounts. Parents and guardians are encouraged to monitor their children's internet usage and utilize parental control software to prevent minors from accessing gambling websites.

14. Changes to This Privacy Policy

mino77 reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Material changes will be communicated via email to registered users or through prominent notice on our website. Continued use of mino77 services after such notification constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 via the mino77 website

We aim to respond to all privacy inquiries within 14 business days. For urgent matters related to data security or unauthorized access, please mark your communication as "Urgent" to receive expedited handling.